Behind the Scenes: Negros Power Hotline & Command Center Operations
Power interruptions are inevitable, but what truly matters is how quickly and effectively they are addressed. At Negros Power, every outage report is treated with urgency and precision. In a recent video, Engr. Mervin M. Dalian, the Assistant Vice President Network Development and Operations Group takes viewers behind the scenes of the company’s Command Center and Hotline Operations, offering a closer look at how the system works.
According to Engr. Dalian, each call and report is carefully documented and assessed by trained personnel. From the moment a customer dials the hotline, the information is transmitted to the Command Center, where teams track and analyze the situation. This ensures that every interruption is logged, verified, and prioritized for immediate response.
The video highlights Negros Power’s commitment to transparency and efficiency, showing the public that their reports are not only heard but acted upon. More than just restoring electricity, the company’s approach reflects its mission to deliver dependable service and strengthen trust with the communities it serves.
With its dedicated team and advanced monitoring systems, Negros Power continues to assure consumers that every outage report counts—and that power restoration is always a top priority. 👉 Watch the full video to see how Engr. Dalian and the Negros Power team handle outage reports from start to finish.