Local Leaders Welcome Negros Power: A Brighter Future for Bacolod’s Power Supply

Local Leaders Welcome Negros Power: A Beacon of Hope for Reliable Electricity in Central Negros

Negros Power Unveils Temporary Office, Signaling Readiness to Serve

The arrival of Negros Electric and Power Corporation (Negros Power) in Bacolod City has sparked optimism for a more reliable and efficient power supply in the region. The company recently unveiled its temporary office on the 2nd floor of Robinsons East Mall, signifying its commitment to serve the community as soon as they receive government approval.

A Focus on Customer Service

Negros Power emphasizes its dedication to customer satisfaction. Roel Castro, President and CEO, stated, “The opening of this office signifies our dedication to fulfilling our commitments to consumers. This office represents our headquarters and the consumers’ space.” The company plans to house its corporate and operation employees and a dedicated customer care center within the temporary office. This ensures residents have a central location to address concerns and receive prompt service.

Local Leaders Express Hope for Improved Services

The arrival of Negros Power has been met with positive reactions from local leaders. Negros Occidental Vice Governor Jeffrey Ferrer commended the company, expressing optimism for improved service delivery. Residents hope to see Negros Power deliver on promises of:

• Affordable Rates: Residents have grappled with electricity costs in the past. Negros Power’s entry into the market could introduce more competitive pricing.
• Prompt Resolution of Issues: Residents have experienced frustrations with power outages and customer service response times. Negros Power’s focus on a 24/7 helpline and well-trained staff aims to address these concerns.

Preparations Underway for Seamless Transition

Negros Power has taken proactive steps to ensure a smooth transition and provide efficient services. These measures include:

• Procurement of Essential Materials: The company has secured the necessary electrical materials to maintain a reliable power grid.
• Employee Training: A well-trained workforce is crucial. Negros Power has invested in training its employees, including establishing a 24/7 helpline team.
• Fleet Reinforcement: A reliable vehicle fleet is essential for addressing maintenance issues and emergencies. Negros Power has bolstered its vehicle fleet through collaboration with its sister company, MORE Power.

Anticipated Launch Date and Continued Collaboration

With its franchise law approved by Congress and awaiting presidential endorsement, Negros Power anticipates commencing operations by August 2024. The company’s proactive measures and collaborative efforts with stakeholders, including the existing power distributor CENECO, demonstrate their commitment to positively impacting the region. The office opening ceremony, held last Thursday, was attended by various stakeholders, including consumer and business leaders, showcasing a spirit of cooperation for a brighter future in Bacolod’s power sector.

The arrival of Negros Power in Bacolod City brings a sense of hope for improved electricity services. Residents anticipate more affordable rates, reliable power supply, and prompt resolution of concerns. The company’s commitment to customer service, proactive preparations, and collaborative approach bodes well for a smoother transition and a more efficient power system. While final approval and the official launch date are still pending, Negros Power’s efforts have generated positive anticipation for a brighter future in Bacolod’s power landscape.

FAQs

• 1. When will Negros Power officially start operations?

Negros Power anticipates commencing operations by August 2024, subject to final government approval.

• 2. Where is the temporary Negros Power office located?

The temporary office is on the 2nd floor of Robinsons East Mall, Burgos Avenue, Brgy. Villamonte in Bacolod City.

• 3. How can I contact Negros Power if I have any inquiries?

While specific details about the helpline are unavailable, the company emphasizes its commitment to customer service. Announcements regarding contact information are expected closer to the official launch date.