Negros Power Temporary Office is Fully Prepared to Serve: A Look at Their New Facilities and Commitment to Quality Service
A Modern Customer Experience Awaits at the new temporary office
Today, Negros Power proudly unveiled its temporary office to the media, showcasing its commitment to providing exceptional customer service. Led by President and CEO Mr. Roel Z. Castro and Assistant Vice President for Customer Care Miss Ma. Cecilia Pe, the tour offered a glimpse into the future of power distribution for Negros residents.
The centerpiece of the temporary office is the Customer Care Center (CCC). Designed with comfort and efficiency in mind, the CCC features:
- Spacious and modern layout: This ensures a welcoming and stress-free environment for customers seeking assistance.
- Full air-conditioning: Negros Power understands the importance of comfort, especially in the warm climate of the region.
- Highly trained staff: Customers can expect knowledgeable and professional representatives ready to address their concerns.
Interactive Learning at the Negros Power Experience Booth
Stepping outside the CCC, media representatives encountered the Negros Power Experience Booth. This interactive space provided an engaging way to learn about the journey of electricity, from its source to homes and businesses. The Power Flow Diorama offered a visual representation of this process, educating visitors on how electricity reaches them.
A Hub for Dedicated Employees
The tour also included a visit to the Business Operations Center. This central hub serves as the nerve center for Negros Power’s hardworking employees. Here, teams collaborate and coordinate efforts to ensure smooth and reliable regional power distribution.
“Service Beyond Power”: A Commitment to the Community
Negros Power’s vision is clear: to provide “Service Beyond Power.” This philosophy extends beyond simply delivering electricity. They aim to build strong relationships with their customers and actively contribute to the economic growth of Central Negros.
Their eagerness to serve the community is evident in their ambitious target launch date of August 1st or earlier. President Castro emphasizes their readiness, stating, “Negros Power is now 100 percent ready to serve its consumers as soon as it is given the signal to operate.”
Investing in the Future
Negros Power is committed to providing a superior customer experience. This commitment is reflected in their significant investment of P2.1 billion in capital expenditures. These funds will establish “cutting-edge, top-of-the-line systems” that enhance efficiency and reliability.
A Smooth Transition for CENECO Employees
Negros Power recognizes the valuable experience of CENECO employees. They plan to integrate a significant portion of the existing workforce into their operations. To ensure a seamless transition, Negros Power will provide comprehensive training and orientation programs, guaranteeing everyone is prepared for day one.
With a modern and well-equipped office, a focus on exceptional customer service, and a commitment to a smooth transition for existing employees, Negros Power is poised to deliver reliable and efficient power distribution to Central Negros. Their dedication to “Service Beyond Power” promises a positive and collaborative relationship with the community.
Frequently Asked Questions (FAQs) for Negros Power
- 1. When will Negros Power begin operations?
Negros Power is targeting an August 1st launch date, or even earlier, pending final approval.
- 2. What areas will Negros Power serve?
Negros Power will take over the power distribution system in Bacolod City, Bago City, Talisay City, Silay City, and the municipalities of Murcia and Salvador Benedicto.
- 3. What will happen to CENECO employees?
Negros Power plans to integrate a significant portion of the existing CENECO workforce. They will receive comprehensive training to ensure a smooth transition.
- 4. How can I contact Negros Power?
While their permanent location is still under development, you can visit their temporary office on the 2nd Floor of Robinson’s East, along Burgos Avenue in Brgy. Villamonte, Bacolod City.
- 5. Where can I learn more about Negros Power?
Once established, updates and announcements will likely be posted on their website or social media pages.
More Articles About Negros Power :
Central Negros to Get Power Boost! Negros Power Gears Up for Efficient & Reliable Service
NEGROS Power and MORE Power Join Forces for a smooth launch in Central Negros
Negros Power is set to Energize Central Negros by Third Quarter
