CENECO Team Witnesses Transformation During Their Visit to MORE Power
The staff members of the Central Negros Electric Cooperative (CENECO) undertook a visit to MORE Power in Iloilo to personally acquaint themselves with its sophisticated and well-organized operations as a private electric distribution utility. During this visit, they could tour the state-of-the-art substations in Molo and Megaworld, the 24/7 Customer Service Office, the advanced Control Center, Trading Operations for cost-effective electricity procurement, and the equipment warehouse. Moreover, MORE Power presented various activities and initiatives for the visiting CENECO employees.
One of the CENECO employees, Ms. Sheena Lyn Diaz, shared her insights regarding the installation process for electrical connections. She noted that at MORE Power, this process typically takes just over a week, whereas, at CENECO, it often extends to more than 3 to 4 weeks. She elaborated, “We were impressed by the exceptional customer service at MORE Power, particularly about the application process. This disparity may be attributed to the fact that CENECO remains a cooperative, which entails many requirements, some of which are occasionally challenging to fulfill. As a result, our installation process is significantly prolonged.”
The CENECO delegation commended the modern equipment employed by MORE Power, which surpasses the technology currently in use at CENECO, where some equipment has been in operation in Negros for several decades. Mr. John Raymond Ortiz, a Leadman for Service Installation at CENECO, expressed, “I can observe that MORE Power has achieved substantial progress despite being relatively new in the industry. They have surpassed us in numerous aspects, with their substations, in particular, boasting advanced technology that outstrips others we have encountered.”
Mr. Jonathan Prietos, an Account Inspector with 29 years of experience at CENECO, underscored the pressing need for transformation. He articulated, “I am now more than amenable to the Joint Venture Agreement (JVA). CENECO must evolve and transition to a different status, considering the longstanding issues yet to be resolved.”
According to Ms. Ma. Cecilia Pe-Calunod, Assistant Vice President of Negros Power, CENECO employees were invited to engage in a benchmarking exercise with their sister company, enabling them to witness firsthand how MORE Power consistently delivers quality service, particularly in the realm of customer service, available round the clock.
Moreover, MORE Power has instituted employee well-being programs to ensure their contentment and job satisfaction, with the ultimate goal of empowering the Negros Power staff to offer exceptional, swift, and efficient service to consumers. Ms. Ma. Cecilia Pe-Calunod, Head of the Customer Care Department at MORE Power, affirmed, “We conduct our business with a long-term leadership perspective. Consequently, our employees must witness that we genuinely practice employee engagement and emphasize a holistic approach to employee well-being. Our management firmly believes that by offering appropriate benefits and attending to employee welfare, we are concurrently delivering top-notch service to our consumers.”
As a direct result of this enlightening visit, the CENECO employees have become staunch supporters of the Joint Venture Agreement between CENECO and Primelectric. They are actively contributing to obtaining a franchise for the joint venture company Negros Electric and Power Corporation (Negros Power or NEPC), which will be instrumental in delivering high-quality electric services to the region.
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