CENECO and Negros Power Partner for Improved Customer Service
Bacolod City, August 4, 2024 – In a move aimed at enhancing customer convenience, CENECO and Negros Power have joined forces to establish a one-stop shop for all customer-related transactions. This collaborative effort seeks to streamline processes, reduce wait times, and provide a more efficient and accessible experience for consumers, ultimately improving the overall customer service.
To ensure a seamless service delivery, CENECO and Negros Power have chosen the temporary office of Negros Power as a centralized hub for customer interactions. This office, conveniently located on the second floor of Robinsons East Center, Burgos Street, Barangay Villamonte, Bacolod City, offers a comfortable and modern environment with air conditioning, a digital queuing system, and complimentary refreshments, making your visit a pleasant experience.
To ensure minimal disruption to customers, CENECO has implemented a shuttle service to transport individuals from their Mabini Street office to the Negros Power facility. This is to provide an additional option for those who may find it more convenient. However, the power companies strongly encourage customers to visit the Negros Power office directly to avail of faster and more convenient services, as this will help reduce wait times and streamline the customer service process.
Escalator going to Negros Power temporary office.
A Comprehensive Range of Services
The Negros Power office is open from 8:00 AM to 5:00 PM, Monday to Saturday, without a noon break. A wide array of services is available, including:
- Payment of current bills: Settle your electricity bills promptly and efficiently.
- Application for new connections: Easily apply for new electricity connections to power your home or business.
- Follow-up on pending applications: Monitor the status of your pending applications for new connections or other services.
- Bill deposit payments: Make advance payments on your electricity bills.
- Customer-related requests and concerns: Address any inquiries or issues related to your electricity account.
- Request for reconnections: Quickly restore your electricity service after an interruption.
Need more information? Check CENECO’s Facebook page or call our hotline at 034-4586777.
Enhanced Customer Experience
The new arrangement promises to significantly improve the overall customer experience by reducing wait times and providing a more accessible platform for addressing concerns. The digital queuing system will help manage customer flow efficiently, while the complimentary coffee and bread offer comfort during transactions.
Continued Service in Area Offices
It’s important to note that CENECO’s area offices in Bago, Silay, Talisay, and Murcia will continue to operate and provide essential services to consumers in those localities.
Conclusion
The partnership between CENECO and Negros Power is a significant step forward in delivering exceptional customer service to the people of Bacolod City and its neighboring areas. By consolidating operations and implementing customer-centric initiatives, the power companies are committed to creating a more efficient, convenient, and satisfying experience for all their customers, demonstrating their dedication to your needs.
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